Refund policy

(Exchange & Return)

At Ayesham, we want you to love every purchase. If your handbag arrives damaged, defective, or different from what you ordered, we are here to help.

1. Exchange Eligibility

You may request an exchange within 7 days of receiving your order if:

The product is damaged or defective upon arrival.
You received the wrong item, color, or design.
The product received is significantly different from the description or order placed.

The item must be unused, unworn, and in its original condition, with all original tags, packaging, and accessories intact.

2. Non-Returnable Conditions

We cannot accept exchanges or returns if:

The item has been used, worn, washed, altered, or damaged after delivery.
The original tags, packaging, or accessories are missing.
The product has stains, scratches, odors, or other signs of use.
The exchange request is made after the 7-day exchange period.
The item was damaged due to improper handling or storage after delivery.

3. How to Request an Exchange

To request an exchange, please contact us at 03173413494 or shop.ayesham@gmail.com within 7 days of delivery.

Please provide:

Your order number
Your name and contact details
A brief description of the issue
Clear photographs/videos showing the product and any defect or damage

Our team will review your request and confirm whether the exchange is approved.

4. Exchange Process

Once your request is approved, we will provide instructions for returning the item. Please note that returns will need to be sent to the following address: House No: 404, Shayan Heights, Lane 10 Nishat Commercial, DHA Phase 6, Karachi.

The replacement item will be dispatched after the returned product has been received and inspected.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative item of comparable value or another appropriate resolution.

5. Return Shipping

If the item is defective, damaged during delivery, or incorrectly sent by us, Ayesham will bear the applicable return/exchange shipping cost.

For exchanges requested for reasons other than an error or defect on our part, return and replacement shipping charges may apply.

6. Refunds

Refunds are generally not available for change-of-mind purchases.

Where a refund is approved because of a confirmed defect, incorrect item, or another issue attributable to Ayesham, the refund method and processing time will be communicated to the customer after inspection.

7. Sale & Promotional Items

Items purchased during special promotions, clearance sales, or marked as final sale may not be eligible for exchange or return unless they arrive defective, damaged, or incorrect.

8. Important Note

Customers are requested to record an unboxing video immediately upon receiving the parcel. This helps us verify any damage, missing items, or incorrect products and may be required when assessing an exchange claim.

Ayesham reserves the right to reject an exchange request if the product does not meet the conditions stated in this policy.